01 How much does shipping cost?
For orders under $100, we charge a $9.99 flat rate for delivery.
02 International shipping?
Unfortunately we do not offer overseas shipping at this time. Apologies for any inconvenience caused.
03 Can I remove/add/change items in an existing order?
No, once an order has been placed we are unable to add/remove/change items in an existing order.
04 Can I cancel an order once it has been placed?
No, once an order has been placed, we are unable to cancel the order.
05 When will my order be shipped?
Orders placed before 2pm AEST (business days) will be shipped between 3-5 business days.
06 Can I track my order?
You can track your order by clicking the link found in the shipping confirmation email.
Please allow 2-3 business days to receive your shipment notification email after placing your order.
07 How long will it take to deliver after being shipped?
Depending on the state you live in the goods usually take between 3-5 business days.
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
08 Do I need to sign for my order?
Star Track Premium is a no signature-required service. This means that the courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If this method is chosen and your parcel is stolen, we cannot be held accountable. Please use our contact form if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.