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FAQ - Returns

01 What is Banks' Return policy?

Please use our contact form for any return request. If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Return shipping charges will not be refunded. Our policy is the customer must pay for all shipping expenses on the return/exchange of any banks product. We will not assume responsibility for misdirected, lost or damaged return shipments.

• Refund must be made within 14 days.
• Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
• Items must have tags attached to be returnable.
• All returned items must include the original packing slip as well as the RA (Return Authorization) number that will be issued to you by customer support and please ensure it is clearly printed.

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you receive the goods for a full refund or exchange.

Please note that it can take up to 10 business days for the credit to appear on your bank statement.

02 What if I have moved, changed or entered the incorrect address?

We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.

In the case that your order is processed and cannot be updated, please use our contact form.

02 What is Banks’ exchange policy?

Banks does not provide direct exchanges. Please see the Returns policy for more information.

02 1. Can I return/exchange a sale item?

No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.