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Please see below FAQ's for information below on the following topics.
To contact Banks, please fill in our contact form and we will be in touch shortly.

HOW CAN WE HELP?

SHIPPING AND DELIVERIES

01 How much does shipping cost?

For orders under $100, we charge a $9.99 flat rate for delivery.

02 International shipping?

Unfortunately we do not offer overseas shipping at this time. Apologies for any inconvenience caused.

03 Can I remove/add/change items in an existing order?

No, once an order has been placed we are unable to add/remove/change items in an existing order.

04 Can I cancel an order once it has been placed?

No, once an order has been placed, we are unable to cancel the order.

05 When will my order be shipped?

Orders placed before 2pm AEST (business days) will be shipped between 3-5 business days.

06 Can I track my order?

You can track your order by clicking the link found in the shipping confirmation email.
Please allow 2-3 business days to receive your shipment notification email after placing your order.


07 How long will it take to deliver after being shipped?

Depending on the state you live in the goods usually take between 3-5 business days.
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

08 Do I need to sign for my order?

Star Track Premium is a no signature-required service. This means that the courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If this method is chosen and your parcel is stolen, we cannot be held accountable. Please use our contact form if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.

RETURNS

01 What is Banks' Return policy?

Please use our contact form for any return request. If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Return shipping charges will not be refunded. Our policy is the customer must pay for all shipping expenses on the return/exchange of any banks product. We will not assume responsibility for misdirected, lost or damaged return shipments.

• Refund must be made within 14 days.
• Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
• Items must have tags attached to be returnable.
• All returned items must include the original packing slip as well as the RA (Return Authorization) number that will be issued to you by customer support and please ensure it is clearly printed.

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you receive the goods for a full refund or exchange.

Please note that it can take up to 10 business days for the credit to appear on your bank statement.

02 What if I have moved, changed or entered the incorrect address?

We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.

In the case that your order is processed and cannot be updated, please use our contact form.

02 What is Banks’ exchange policy?

Banks does not provide direct exchanges. Please see the Returns policy for more information.

02 1. Can I return/exchange a sale item?

No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

WHOLESALE

01 I would like to stock banks products

For us to help direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.

02 We are a distribution company and would like to distribute Banks. Who should we contact?

Please fill in our contact form with the name, location, website for your distribution business and other brands you distribute and someone will get back to you shortly.

CONTACT FORM

Wholesale
Retail
Customer Service